Merry Lite
TECHNICAL SUPPORT
TECHNICAL SUPPORT //
National professional hotline
17620068150
We will complete the whole process of sales, technical and quality inspection tracking according to problem handling, so as to ensure a one-time solution to product problems.
Monday to Sunday: 9:00-24:00
Online consultation
Go to the consultation interface
We will complete the whole process of sales, technical and quality inspection tracking according to problem handling, so as to ensure a one-time solution to product problems.
Monday to Sunday: 9:00-24:00
Problem feedback
We will complete the whole process of sales, technical and quality inspection tracking according to problem handling, so as to ensure a one-time solution to product problems.
Monday to Sunday: 9:00-24:00
TECHNICAL SUPPORT
TECHNICAL SUPPORT //
National professional hotline
17620068150
We will complete the whole process of sales, technical and quality inspection tracking according to problem handling, so as to ensure a one-time solution to product problems.
Monday to Sunday: 9:00-24:00
在线咨询
Go to the consultation interface
We will complete the whole process of sales, technical and quality inspection tracking according to problem handling, so as to ensure a one-time solution to product problems.
Monday to Sunday: 9:00-24:00
Problem feedback
We will complete the whole process of sales, technical and quality inspection tracking according to problem handling, so as to ensure a one-time solution to product problems.
Monday to Sunday: 9:00-24:00
After-sales policy
After-sales policy //
1. During the warranty period
if any parts are damaged due to manufacturing process or non-human factors, Best Lighting Service Department will provide after-sales service and replace parts or the whole product as appropriate.
2. The following products do not belong to the warranty scope:
Free sample;
Products beyond the effective warranty period;
Products without a valid purchase certificate;
Products that fail to be installed, kept and used in accordance with the requirements of the product specification and the nature of the product, resulting in failure or damage;
Wear and tear caused by normal use of the product, but does not affect the normal function of the product;
Non-quality problems caused serious damage to the shell (including deformation, oxidation, corrosion, etc.);
Artificial damage caused by improper use or negligence, such as improper power supply, voltage, wrong use in accordance with the instructions, impact, fall, etc.;
Products that break down or are damaged due to natural disasters, such as lightning, earthquake, flood, fire, etc.;
Other products that fail or are damaged for reasons other than product quality.
3. The following failed products cannot be repaired:
The product shell and outer cover are seriously damaged;
Product fracture, cracking;
The power supply is burnt and blackened;
Fragile products (such as glass cover, glass spare parts, etc.).
4. Within the warranty period,
Jiasi Lighting is only responsible for repairing defective lamps and lanterns after returning to the factory. Not within the scope of warranty, by Jusse lighting charge maintenance.
5. Best Lighting strictly follows the relevant "Three Guarantees Regulations" to perform three guarantees service for all levels of maintenance outlets and end consumers, and conscientiously fulfill the responsibilities and obligations of repair, replacement and return of related products:
Within 7 days: within 7 days from the time of purchase of the product by the end consumer, if the product itself is a major functional failure, can not be used normally and other quality problems, the valid purchase certificate or detailed product information and product to the place of purchase request refund service;
8-15 days: from the end consumer to buy the product within 8-15 days, where the product itself is the main functional failure, can not be used normally and other quality problems can be valid purchase certificate or detailed product information and product to the purchase of the request for replacement service;
Warranty period: in the warranty period of the product purchased by the end consumer, where the product itself to functional failure, can not be used normally and other quality problems can be valid proof of purchase or detailed product information and product to the purchase place to request warranty service.
6, the following products can not be implemented three guarantees:
Products that exceed the expiry date of three packages
Damage caused by failure to use or improper storage in accordance with the requirements of the product instructions;
The product shown on the sales certificate does not correspond with the real thing
Counterfeit products.
